Welcome to the Pixel Mine Customer Support page.
Billing & Payment Help - Technical Support
Billing Help
What we do
We work with our customers one on one to provide support for all billing/payment related problems. This includes purchasing tokens, setting up subscriptions and auto-payments, purchasing items through the Pixel Mine Store, transferring tokens, and other token-related issues. If you are seeking help for a technical or game specific problem, please contact the support team for that game.
Contact Us
Please email us from the address that is tied to your Pixel Mine account. Support operates Monday through Friday, 9am to 6pm CST. If you have emailed support on the weekend please be aware of this and understand that they will work with you as soon as they get to your request. Please refrain from posting any sensitive information such as account or payment details on the forums.
Additional Resources
For immediate help, please consult the following resources:
Technical Support
What we do
Our technical support team can work with you on technical problems related to the forums, the website, and the Pixel Mine Launcher. If you are experiencing game related problems please contact the support team for that game.
Contact Us
If you are having technical difficulties with the forums, Pixel Mine Website, or the Pixel Mine Launcher, you may contact our support team. If you think your problem is a bug in our system, you may also submit a Bug Report.
Additional Resources
For immediate help, please consult the following resources: